1. Introduction
In accordance with applicable laws, including Information Technology rules, Eromify provides a robust grievance redressal mechanism to ensure user complaints regarding safety, content violations, or other serious issues are addressed promptly and effectively.
2. Grievance Officer Details
If you have any grievance or complaint, you may contact our designated Grievance Officer:
- Email: eromify.in@gmail.com (Please include "Grievance" in the subject line)
3. Redressal Process
Upon receiving a grievance, our team will:
- Acknowledge the grievance within 24 hours.
- Investigate the claims, especially those involving NCII, threats, or explicit policy violations.
- Take necessary action, which may include disabling access to content, terminating the offending user's account, and cooperating with law enforcement.
- Dispose of the grievance within 15 days of its receipt.